Home: About Us Why SHD Technology Ltd? FOCUSED ACCOUNT MANAGEMENT In addition to appointing a full time dedicated account manager we work as part of a team, all of whom will have a detailed knowledge of your account, discount levels, service contracts and SLAs. We will support you as a team and are all driven to ensure that the highest level of service is offered at all times. Regular update and account meetings will be proposed according to how you prefer to work and one of our key drivers and success measures is value add with satisfied and referenceable customers. LOW PRICES AND RAPID RESPONSE TIMES As one of the leading resellers in the UK we have pre-negotiated volume purchasing contracts which allow us to buy at the best prices available. We can also get access to (or put in place) any special bids through HP, IBM, Toshiba, Fujitsu, Sony, etc to ensure that we are always competitive. In addition we also continually monitor our operational costs to ensure that we remain a lean operation to ensure we can offer consistently competitive prices and not just “loss-leaders” or “low introductory offers”. In saying all of this price is not all that we are about - what is really important to SHD Technology is that you will receive the best level of service that we can offer. That’s what will add value to your business, drive you to recommend us to others and ensure you remain a happy loyal customer. A standard request for a quotation will be provided within one hour, obviously any complex or detailed quotations or proposals requiring investigation work will be discussed individually and will be completed ASAP. These service levels along with our stock holding and EDI links to most major distributors enables us to maintain constantly up to date stock information on over £450m of stock and offer next day delivery (and even same day if urgently required) on most products with ordering cut off time up to and sometimes even past 5pm. SPECIALISED SALES TEAMS We have several specialist sales teams and partnerships who can offer advice and assistance in given areas, these include: • VMware – Server Virtualisation; • Email Archiving and Protection; • Security; • Storage; • Server Specifications, options and compatibility – HP, IBM Toshiba, Fujitsu, Sony and others; • Licensing advice - Operating System, Back-up Solutions, Office Applications, Specialist tools, etc; • Desktop and Laptop options, models and costs; • Monitors, Displays, AV, Video Conferencing; • Printers, consumables and peripherals – including memory, cables, USB hard drives and keys, etc; • Wireless and networking solutions. HARD AND SOFTWARE SUPPORT As part of our long-term commitment to you we are able to not only supply and install any products you purchase but also provide ongoing support and full problem ownership. This service is available UK wide (plus Ireland and certain parts of Europe) on a 4 hour, 8 hour and next business day fix basis (that is a guaranteed fix-time, not just an on-site response time) with 24 hours a day, 7 days a week, or office hours only cost options. Each Solution is designed around your requirements and can be tailored with mixed requirements on a single contact (i.e. servers on a 4 hour fix, PCs and printers on next day and laptops return to base with on-site spares made available). This support is offered through a dedicated business partnership with a large support organisation, often used directly by HP, IBM, etc to support their warranty calls. We are able to offer a full range of technical solutions including configuration, installation, pre-building, testing (including DOA testing) and imaging of servers desktops and laptops, image management, asset tagging, deliver to desk solutions and e-business projects IMPARTIAL ADVICE As we are able to provide a complete range of brands and models (HP, IBM, Toshiba, Fujitsu, Sony, Microsoft, etc) we are always able to offer truly impartial advice and no matter what your requirement is we are likely to be able to meet your needs. LEASING OPTIONS Spending working capital or borrowing money are not always the most desirable options for financing your computing investment. SHD Technology offers leasing options through Bank Of Scotland and special manufacturer programs. Contact an SHD Technology account manager for details. VOLUME PRICING SHD Technology has a dedicated Sales Bid Desk devoted to ensuring your account managers obtain the most competitive prices on volume orders. ONLINE ORDER STATUS REPORTS Your time is at a premium and we help you use it wisely by enabling you to check the "real-time" status of any order you place at SHD Technology, 24 hours a day, 7 days a week, right from your desktop.