Using your own staff to provide day to day support is expensive, detracts from your core business and – however enthusiastic your staff – can’t always deliver the cutting edge skills your business needs.

We provide day-to-day support from our state-of-the art centre, freeing internal staff to focus on core business, and maximizing productivity through a high availability and efficient infrastructure.

We can support all aspects of the IT infrastructure and the needs of its users. We'll provide you with a flexible service, own a problem from identification to solution, and offer the kind of partnership you need.

We provide Nationwide Hardware Maintenance support as a core element of our services portfolio. Recognising that Customers require varying levels of support depending on the critical nature of the particular hardware, we offer a wide range of service levels and hardware maintenance includes software reload and software restoration when appropriate.
All calls go to a dedicated Service Desk based, providing a single point of contact for all calls whether it is user error, a network issue, hardware or software failure. The Service Desk is supported by a nationwide team of support specialists.

More complex or specialist issues are escalated to technical support teams or referred to the relevant third party hardware or software vendor.

A state-of-the-art browser based call logging system enables customers to place calls over the web, by email or by phone and see the progress on a task in real time.

Our support services include:
• Helpdesk
• Server management
• Hardware and software support
• Desk-side support
• Remote Monitoring
• Security and virus protection
• Business continuity planning & review
• Network support
• Contract resources
• Moves, adds and changes
• Asset management
• Disposals

Remote Monitoring:
We can provide you with additional peace-of-mind through remote infrastructure monitoring solutions, regardless of where you or your systems are on the Globe, on a 24 by 7 basis.

We can offer monitoring of your IT availability, from the IP telephone on your desk through to the enterprise systems within our data centre. Our technology has the capability of building complex self-healing rules for your servers and the applications they support. This technology can save you vital minutes when you need your systems to perform at critical business times.

A Web portal into our availability tools with real time views is also available to enable remote monitoring customers first hand access to system availability and performance measures, such as system and network availability, all current alerts, historic trend information, disk usage, etc